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Product Guarantees

We design and manufacture our products to stand the test of time. So it goes without saying that everything is guaranteed.

Hillarys staff ironing curtains in the factory

How our guarantees work

It's unlikely, but should a problem crop up within the first year of fitting, our customer care team will try to guide your through a simple fix over the phone. If this isn't possible, your local advisor will pop round and take care of the issue. This is our full 12 month warranty, and we promise to repair or replace any fault goods for free.

After this first year, a nominal call out fee will apply as part of our Peace of mind guarantee. The length of this peace of mind promise depends on the product you bought from us. However during this time we will make sure your product is repaired or fixed.

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Product guarantee quick view

Product

type

Total

length of

guarantee

12 month

warranty

No call

out fee

'Peace of mind'

guarantee

Nominal call

out fee

Blinds

2 years

1 year

Curtains

2 years

1 year

Shutters

10 years

9 years

Pergola

2 years

1 year

Awning

5 years

4 years

Salerno awning

2 years

1 year

Garage door guarantee quick view

Distance from the sea

Total

length of

guarantee

12 month

warranty

No call

out fee

'Peace of mind'

guarantee

Nominal call

out fee

2+ miles

5 years

4 years

500m - 2 miles

2 years

1 year

Within 500m

-

-

Take a look at our full range

We’ve a fabulous range of blinds, curtains and shutters, always made to measure and with fitting included every time.